Staff Details

Fahima Akter has been with Sunrise Education Consultants for a year now, working as a Customer Support Executive. Her job is fairly hands-on: fielding calls, replying to emails, and making sure students who reach out with questions don't get left waiting.

A lot of what she does is triage - figuring out whether a query needs a quick answer or should be passed along to a counselor for a deeper conversation. She also handles a fair share of follow-ups, checking in with students who've expressed interest but haven't moved forward yet, and nudging along conversations that have gone quiet.

Fahima has picked up a good sense of what students are usually worried about at this stage: costs, timelines, whether a particular country or university is even realistic for them, and she tries to give straightforward answers instead of vague reassurances. She's also comfortable switching between Bangla and English depending on who she's talking to.

Within the team at Sunrise Education Consultants, Fahima's role is less about closing deals and more about keeping communication smooth, so nothing about a student's early experience feels confusing or ignored.